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Using Relationship Marketing to Solve Holiday Retail Challenges

What all these companies’ strategies have in common is zero-party data. They’re not buying data from someone else; they’re not sharing it with someone else. Their customers know that they’re opting into a two-way relationship with Kamera Express, American Airlines or PepsiCo, and they know that they’re going to be receiving something in return for the information given. A mutually beneficial value exchange.

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